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  • WhatsApp: +86 18560644926
  • Email: mirandatrade@hotmail.com

Terms and Conditions

Return & Exchange Policy

At Umagical Hair, your satisfaction is our top priority. We’re committed to providing high-quality wigs and hair systems, and we want to ensure your experience with us is always positive. If something doesn’t meet your expectations, we’ve made returns and exchanges as simple as possible!

Returns & Exchanges Made Easy

If you’re not satisfied with your hair system, wig, or accessories, you can easily return or exchange your items within 30 days of purchase.

Eligible for Return or Exchange

  • Unworn, unwashed, undamaged items
  • In their original packaging

Not Eligible for Return or Exchange

  • Custom orders, duplicate orders, or altered products
  • Items that have been worn, washed, damaged, or no longer in their original packaging

Important: Damaged or Incorrect Items

If you receive a damaged product or the wrong specification, please take photos and videos of the damage and contact our customer service immediately. This helps us address the issue quickly and ensures a smooth process.

Our Simple Return Process

  1. Contact Us: Reach out to us via email or DM with your order number, reason for return/exchange, and any photos/videos of the issue (if applicable).
  2. Return Authorization: After reviewing your request, we’ll provide you with the return address.
  3. Inspection: Once we receive your return, we’ll inspect the product to confirm its condition.
  4. Refund/Exchange: If your return is approved, we’ll issue a refund or process an exchange within 3-5 business daysafter the inspection.

Our Easy Exchange Process

  1. Contact Us: Reach out via email or DM with your order number, reason for exchange, and photos/videos of any issues.
  2. Return Authorization: We’ll provide you with the return address.
  3. Inspection: Once we receive your return, we’ll check if everything is in order.
  4. Replacement: If the exchange is approved, we’ll ship your replacement within 3-5 business days.

Frequently Asked Questions

[faq]

Why Shop With Us?

  1. Top Quality: We offer only the highest-quality wigs and hair systems.
  2. Customer-Focused: Your satisfaction is our priority.
  3. Simple Returns & Exchanges: Easy process for returns or exchanges within 30 days.
  4. Fast Processing: We handle your returns and exchanges quickly and efficiently.

Shop with Confidence Today!

Your satisfaction is guaranteed with Umagical Hair. If you need help, our friendly team is here to assist you every step of the way!

Looking for Bulk Pricing or Samples?

Get a personalized quote or request a sample today to see the quality firsthand.No commitment needed just the best prices for your needs!

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phone

+86 18560644926

E-mail

mirandatrade@hotmail.com

WhatsApp

+86 18560644926

UMagical Hair is a leading integrated manufacturing and trading company specializing in premium real hair wigs.

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